By Dr.Ken Larsen
Our friend, Bob Hoglund, publishes the quote in the above title on his emails. It is from W. Edwards Deming, the management genius who is credited with guiding the successful reincarnation of Japanese industry following WWII.
The first time I saw it I was not impressed. Seemed a bit simplistic. Through the last couple of years, however, I have had a chance to digest the wisdom in what Deming said. I can see many ways that knowing what to do is more helpful than just struggling along in ignorance.
I could start with awareness of why we do what we do. If we are blind to what is triggering our behavior, we are helpless to change it. Putting forth energy and effort, “doing our best” is a non-productive approach unless we know what to do to change. Much of knowing “what to do” is working to gain an awareness and an understanding of ourselves. Dr. Wm. Glasser, author of Choice Theory, has given us a collection of insights that have been helpful to many of us. He has shown us that it is what is going on inside of us that we need to pay attention to in our efforts to grow and change.
As we learn about the internal control systems that are operating in our central nervous system and in our ongoing experience of life, we can look at ourselves with understanding and make more effective choices as we seek to “do our best” in dealing with the challenges of life. In this short blog I cannot begin to do justice to what Dr. Glasser has given us.
I would encourage those of you who have not read Choice Theory to reap the rewards of wisdom and insight that are contained within the book. For those of you who have read it, there is always fresh insights that come from repeated exposure to the concepts.
I think Bob Hoglund and Deming are giving us a very useful insight that is helpful in our progress to mental health and happiness.